Refund policy
Pikazo Return & Refund Policy
Effective June 25 2026
I. Domestic (within the United States) Return & Refund Policy
Return Policy
We offer a 99-day return policy. You have 99 days from the date you receive your item to request a return for any reason.
Because Pikazo lenticular art is designed to be experienced on your wall, where the piece shifts and animates as you move past it, we encourage you to unwrap your order, hang it, and live with it. Your item does not need to be unused, unopened, or in its original packaging to qualify for a return. If you are not satisfied with your purchase, you may return it within the 99-day window and we will honor your refund.
To start a return, contact us at support@pikazo.co with your order number. Once your return is initiated, we will send you a prepaid return shipping label along with instructions on how and where to send your package.
The cost of the return shipping label will be deducted from your refund, typically averaging $15 to $20 depending on your location and the size of the package. If you would like an exact estimate before initiating a return, contact us at support@pikazo.co with your zip code and order details.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases this is resolved by sending you a new shipment at no cost to you. Please retain the original packaging, as it is required to support a shipping insurance claim.
Exchanges
If you would like a different design, contact us at support@pikazo.co. We are happy to arrange a swap or process a refund so you can place a new order for the piece you want.
Non-Returnable Items
Sale items and gift cards cannot be returned or refunded. Please get in touch at support@pikazo.co if you have questions about your specific item.
Refunds
We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@pikazo.co.
II. International Returns, Refunds & Customs Policy
Applies to all orders shipped outside of the United States
This policy applies in addition to our standard Return & Refund Policy above. In the event of any conflict, this International Policy takes precedence for orders shipped outside of the United States.
1. Eligibility
Our standard 99-day return policy applies to international orders. As with domestic orders, your item does not need to be unused or in its original packaging to qualify for a return. A return request must be submitted to support@pikazo.co, with your order number, before the item is shipped back.
2. Return Shipping
The customer is responsible for all return shipping costs on international orders. Pikazo does not provide prepaid return labels outside the United States. Returns must be shipped using a trackable, insured method, and a valid tracking number must be provided. Pikazo is not responsible for items lost or damaged in transit during a return.
3. Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by the destination country. All such charges are the sole responsibility of the customer and are not refundable by Pikazo. We are legally required to declare accurate shipment values and cannot mark orders as gifts to avoid duties.
If a package is refused or returned to Pikazo due to non-payment of customs charges, the customer remains responsible for any costs incurred. Customers may be able to reclaim duties directly from their local customs authority.
4. Damaged or Defective Items
If your order arrives damaged or defective, we will make it right. Please contact us within 7 days of delivery at support@pikazo.co with your order number, a description of the issue, and clear photos of the item and packaging. Do not discard any damaged packaging, as it may be needed to support a claim. For verified damage claims on international orders, Pikazo will cover the cost of the replacement shipment.
5. Refunds
Once an approved return is received and inspected, your refund will be issued to your original payment method within 10 business days. Original shipping costs are non-refundable unless the return is due to a Pikazo error or a verified product defect. Return shipping costs and customs duties are not refundable on international orders.
6. Exchanges
We do not offer direct exchanges on international orders due to the cost and complexity of cross-border shipping. To exchange an item, please return it following the process above and place a new order once your refund is issued.
7. European Union, 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, in addition to the rights described above.
8. How to Initiate an International Return
Email us at support@pikazo.co with your order number, the reason for your return, and photos if applicable. Our team will respond within 2 to 3 business days with return instructions.